Frequently Asked Questions

Shipping & pickup

Free standard shipping on orders of $150 or more. Orders under $150 ship for $9.99. Need it faster? UPS 2nd Day Air and UPS Next Day Air are available at checkout.

We pack and ship orders from our store at Town East Mall within 1–2 business days (Monday–Friday, not counting holidays). You'll get an email with tracking as soon as it ships. Standard shipping usually arrives 1–5 business days after that within the continental US.

Not right now. We only ship within the United States.

Yes, and it's free. Choose Pickup at checkout. Orders are usually ready within 24 hours, and we'll email you when yours is ready. Bring your order confirmation to Broadway Collection, 1100 Town East Mall, Mesquite, TX 75150.

Returns & exchanges

You have 30 days after you receive your order to request a return. Items must be unworn and unused, with tags, in the original packaging, and you'll need your receipt or proof of purchase. To start a return, email hamza@broadwaycollections.com. Items sent back without a return request can't be accepted. Sale items and gift cards can't be returned. Full details are in our Refund Policy.

The fastest way is to return the item you have and place a new order for the size you want. Not sure about your size? Check the Size & Fit Guide or email us and we'll help.

We'll let you know once we receive and check your return. If it's approved, the refund goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Contact us right away at hamza@broadwaycollections.com or (972) 681-6346 so we can make it right.

Sizing & products

Jordan Craig jeans run slim. The style number tells you the fit: JA = Aaron (relaxed), JC = Collins (straight), JS = Sean (slim taper), JR = Ross (skinny), JT = Martin (super skinny), JTF = Martin Stacked. For a looser fit, go up one waist size. See the Size & Fit Guide for every fit.

Waist / length (inseam). 32/32 is a 32-inch waist with a 32-inch length. Stacked jeans are cut extra long so they bunch at the ankle, and most come in one long length, so you only pick your waist.

Yes. We buy directly from the brands and their official wholesale reps.

The store

1100 Town East Mall, Mesquite, TX 75150, on the first floor at the main entrance of the mall.
Mon–Thu 11 AM–8 PM · Fri–Sat 10:30 AM–9 PM · Sun 11:30 AM–6 PM
Holiday hours follow Town East Mall. Directions, parking and holiday hours are on our Visit Our Store page.

Visa, Mastercard, American Express, Discover and Diners Club, plus PayPal, Shop Pay, Apple Pay and Google Pay.